TheAirFactor.com Return Policy.
Returns and Exchanges
Please contact The Air Factor to receive a Return Merchandise Authorization number (RMA). All returns must have a Return Merchandise Authorization number (RMA) which will be issued for qualifying Returns or Exchanges.
All returns and exchanges are subject to a 20% restocking fee. Large orders over $1000 are subject to 50% restocking fee. No return will be accepted after 14 days from the date of shipment. Return shipping charges must be prepaid. For international orders we do not refund the original shipping costs.
ABSOLUTELY NO RETURNS ON THE FOLLOWING:
· Damaged or modified parts, previously installed or altered.
· Custom and special orders
· Special priced or clearance items
· Used or discontinued parts
The RMA number must be included with your return and marked clearly on the outside of the package to ensure your claim is properly reviewed and your account credited. This is all true only if the return meets the above mentioned criteria. Returned merchandise must be labeled with the part number in the original packaging and be in perfect resalable and non-used condition within 14 days from the date of shipment. Parts returned due to customer error will be subject to a restocking fee. Custom and Special Order items are not returnable.