TheAirFactor.com Return Policy.
We Stand Behind Our Products
We’ve Got You Covered
We take every step to ensure your order arrives exactly as expected. While rare issues can occasionally occur during production, printing, or shipping, if something isn’t right with your order, simply let us know and we’ll make it right—quickly and without the hassle. Your satisfaction matters to us.
What to Do If a Package Arrives Damaged?
Exchanges In Case Of Shipping Damage If an item comes damaged as a result of shipping, we will be happy to exchange it for you. Please contact us within 4 business days of delivery to initiate a claim. shop.theairfactor@gmail.com
Please note: While we do not charge a restocking or return fee on our decals and coasters, our Aluminum and other Print products are subject to a 20% restocking fee. Additionally, large orders over $1,000 are subject to a 30% restocking fee. No return will be accepted after 15 days from the date of shipment with the exception of Decals and Coasters. Return shipping charges must be prepaid. For international orders we do not refund the original shipping costs.
Exchange policy: Merchandise can be exchanged with something of equal or greater value. If it’s the former then the customer would need to pay for the difference. Please note it is the responsibility of the client to pay for return shipping cost.
ABSOLUTELY NO RETURNS ON THE FOLLOWING:
· Damaged or modified parts, previously installed or altered.
· Special priced or clearance items
· Used or discontinued parts or posters